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Terms and Conditions

Terms of Service Holipass.com
Holipass is a search and booking engine for hotels and offers users information about different types of accommodation (such as hotels and holiday homes, etc.) and services associated with travelling.


1. Scope of Service

1.1 These terms and conditions are subject to occasional changes and apply to all our services, including services that are directly or indirectly provided (i.e. via third parties) via the internet, on mobile devices, by email or by telephone.

1.2. By using our website, you confirm that you have read, understood and agree to Holipass’ terms and conditions, as well as the privacy policy, including the use of cookies.


2. Services and Contract

2.1. On the Holipass.com website, you have the ability to compare third party services via the Holipass system.

2.2. In addition, for some hotels users have the possibility of booking the selected product through a direct connection to the booking sites (third parties) thereby bypassing Holipass’ booking engine).

As a result, the booking will be made directly on the transfer booking site of the particular hotel suppler site and not on the Holipass site. In such cases, Holipass is not the travel operator or the contractual party for the user, but only an agent providing the technical connection to such third party booking site(s).

By making a booking on the website of the third party, users agree to be bound by the terms and conditions of that provider site. Such third party terms and conditions can be viewed on the website of the particular third party.

Once a booking is made on the website of a third party, a contract is concluded between the booking site and the user, and therefore no contract is concluded between the user and Holipass.

Holipass is no contractual party to the booking and all and any claims of the user under the reservation are to be asserted against the third party (the booking site) and not against Holipass.

2.3. This agreement is not affected or in any way limited by any other agreements between the service provider and users.


3. Holipass Community and Member Area

3.1. Users have the option of joining the Holipass Community (hereafter “Community”) and/ or creating a member account within the Holipass Member Area. Users who register for the Community can publish self-generated content, as well as actively participate in the platform’s development via the administrative functions. Unregistered users are encouraged to read the content on Holipass.com for the membership.

3.2. Using the Holipass.com Membership users have the option to administer and store their searches. In order to create the account users are being asked to provide personal information. Despite from the user’s name, no personal information is made visible. For further information please check our privacy policy. By deleting the account any and all of the user’s data will be permanently removed.

3.3. A user cannot register multiple times. The user is responsible for the accuracy and completeness of their personal information.

3.4. The user is responsible for the confidentiality of their user account information, in particular their password. They are also responsible for the use of their account with regard to Holipass and third parties. The user should not divulge this data to the use by third parties.

3.5. In the event of unauthorised use of the Holipass services using the wrong username and password, the registered user shall notify Holipass immediately.


4. Privacy, Email Advertisements

4.1. The protection of personal data provided by the user is of the highest priority for Holipass.com. As such, Holipass.com makes every effort to ensure compliance with applicable data protection regulations. For more information, please read our privacy policy.

4.2. Holipass collects, processes and uses your personal data (hereafter “data”) only if we have obtained your consent or a statutory provision allows for the collection, processing or use of your data.

4.3. Holipass will only raise, process and use data necessary for the provision of the services rendered by Holipass, for the use and operation of the websites / apps and the services offered. For the use of the ‘Holipass Booking’ facility, the user expressly agrees to the processing of his/her credit card data by Holipass, which may relay these to the hotel’s, flight operator’s, cruise provider’s etc. booking sites – as the case may be -  for completing the reservation.

4.4. If the user has agreed to receive information about Holipass during registration for the Community or at another time using Holipass services, the user will receive periodic product information. The consent may be revoked at any time by written communication or by email. The consent to receive emails follows after the confirmation email from Holipass is sent. By clicking on the link in the email, you will be registered to receive newsletters.


5. User Obligations

5.1. The user is responsible for the acquisition of rights to the content (text, photos, reviews, links, etc.) he/she is uploading to Holipass platforms/sites. The user shall ensure that he/she has any and all the rights in respect of the content the user is publishing on the Holipass platform/sites and that the user do not violate the rights of any third parties.

5.2. The user guarantees not to use the Holipass services to create content that:

  • is advertising disguised as reviews,
  • does not have specific content for a reviewed item,
  • is not objective or intentionally untrue,
  • is immoral, pornographic or in any other way offensive,
  • infringes upon the rights of third parties, in particular copyright,
  • violates applicable laws in any way or constitutes a criminal offense,
  • contains viruses or other computer programmes that may damage software or hardware or that may affect the use of computers,
  • is a survey or chain letter,
  • is aimed at collecting or using personal data from other users, especially for commercial purposes.

5.3. The user guarantees not to use programmes or functions to generate automated page impressions or content on Holipass.

5.4. If there is a breach or a potential breach on part of the user in the terms and conditions, Holipass reserves the right to remove content without declaration of reason, to withhold payments earned in the Holipass Community and to permanently ban members from Holipass. The right to prosecution of criminal acts remains unaffected.


6. Termination

6.1. Holipass reserves the right to terminate a user’s access and to delete their registration(s) with one week notice. The user may also terminate their own access and registration within the same period.

The right to immediate termination for cause remains unaffected.


7. Liability

7.1. Holipass is not liable for the accuracy, quality, completeness, reliability or credibility of content provided by users and/or booking sites or other third parties. In particular, there is no advice or information from Holipass regarding the selection of accommodations.

7.2. All agreements that arise through this service are between the Holipass user and the respective external contracting booking site. In particular, Holipass does not act as organiser or travel agency at any time. The terms and conditions of the respective organiser or travel agency apply exclusively, especially regarding the right to cancel and to withdraw. The contact for the processing of bookings and payments, as well as questions about the contract, is the respective contracting booking site. Holipass remains uninvolved in such contractual arrangements, agreements and claims between the Holipass user and the respective external contracting booking site.

7.3. Holipass does not verify the accuracy of content uploaded by booking sites or the members of the Community. This content is provided by booking sites/Community for publication on our website with reference to the respective hotel. Holipass has no influence on this information (in particular images, comments, reviews, etc.). The publication of user-generated content and reports on Holipass does not reflect the opinion of Holipass, in particular, Holipass does not claim this content as its own.

7.4. In particular, hyper links, advertising banners, information about accommodations, travel destinations or providers and the like are provided by booking sites and Community members and do not represent recommendations or information from Holipass. For technical reasons, no updating of the prices we receive from booking sites are done in real time. Therefore, it is possible that the price that appears on the booking site does not correspond to the price specified on the Holipass sites. Holipass does not guarantee the accuracy of information, in particular prices and availability.

7.5. Holipass is not liable for technical malfunctions for which the cause is not within Holipass’s sphere of responsibility or for damages or loss caused by force majeure. Holipass does not guarantee uninterrupted availability of data and may perform technical maintenance during a freely chosen time period.


8. Changes to the Terms and Conditions

The current terms and conditions when using Holipass apply. Registered users receive notifications about changes by email. Users may download and print the current terms and conditions on their own computer system.


9. Applicable Law and Place of Jurisdiction

The laws of Denmark apply. For business persons or individuals that do not have general jurisdiction in Denmark, Copenhagen shall be considered proper venue/the place of jurisdiction. Otherwise the legal jurisdiction applies.

The [Danish/English] language version takes precedence over any other translated version of these Terms of Service.

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